THERE IS A NEED FOR TRAINING
In today’s constantly changing world, being on top is all that matters when you own or manage a business . That is why you need to be doing all the right things to attain and keep that level.
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Some of the questions that need to be asked are; Are front-line staff treating customers with the respect and interest they deserve? Are the right products or services being presented in the manner they should be presented? Is the point-of-contact area for customers and staff environmentally friendly? Is the leadership quality of my managers in the high percentage area?
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If only one of the above requirements is lacking, even if it is a small degree, some form of training is required.
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The changing world previously mentioned in my opening paragraph encompasses; manpower, technology and logistics.
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Be goal oriented and stay on top.
E. Oudkerk
TRAINING AREAS COVERED
TOTAL QUALITY MANAGEMENT -- LEARN ABOUT THE PRINCIPLES OF MANAGEMENT AND THEIR RELATED AREAS OF MOTIVATION, DELEGATION, ETC.
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CUSTOMER APPRECIATION -- LEARN ABOUT THE APPLICATION OF RELATED SKILLS AND THE EMPATHY DEFICIENCY SYNDROME FACTOR
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THE INTERNATIONAL SHIP AND PORT FACILITY SECURITY CODE (I.S.P.S.) -- GETTING INVOLVED IN THE REQUIRED ASPECTS OF ADHERING TO THE CODE
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THE INTERNATIONAL ORGANISATION FOR STANDARDISATION (I.S.O.) -- KNOWING THE REQUIREMENTS FOR THE IMPLEMENTATION OF THE STANDARD
MAKE CONTACT WITH THE DETAILS BELOW FOR A PERSONALISED TRAINING PLAN OR FOR A VISIT TO YOUR COMPANY FOR A FREE GAP ANALYSIS ON WHERE TRAINING IS REQUIRED AND WHAT TOPICS SHOULD BE COVERED.
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